Arajet – Citibank ERP Integration with Microsoft Dynamics 365

Streamlining financial operations

Arajet, a fast-growing airline, sought to simplify its financial processes by connecting Microsoft Dynamics 365 directly with Citibank, their main banking partner. The objective was to allow users to initiate payments from within Dynamics 365 while receiving immediate confirmation and status updates from the bank. The system also needed to be deployed in Arajet's own Microsoft Azure environment to ensure scalability and reliability.

The challenge

Executing the project meant overcoming several challenges. Arajet's internal processes and timelines had to be respected while ensuring secure and reliable communication with the banks. Multiple stakeholders were involved, from ERP administrators to bank representatives, each with their own requirements. The complexity of configuring infrastructure in the cloud and aligning specifications across different teams required careful planning, transparency, and constant communication.

Building the solution together

DGITAL Labs began the collaboration with a structured kickoff session that aligned expectations and clarified requirements. From there, the team worked closely with all parties involved, to prepare business and technical specifications and configure the cloud infrastructure. A custom application was developed to connect Dynamics 365 with the banks, ensuring payment requests could be initiated and responses captured in real time.

Automated deployment pipelines were established to streamline releases, and the solution was thoroughly tested before deployment in Arajet's Azure test environment. Throughout the process, DGITAL Labs remained flexible and responsive, quickly adapting to feedback and ensuring smooth progress.

Delivering efficiency with confidence

Even before full go-live, Arajet began to see the benefits of the integration. Payment initiation became simpler and faster, while responses from the banks provided transparency and better tracking. Clear communication, fast response times, and disciplined project management built Arajet's confidence that the project was on track and in safe hands.

As Angel De la Rosa, VP of IT Infrastructure and Operations at Arajet, noted:

“Our experience working with the DGITAL Labs team has been very positive. The team has consistently demonstrated professionalism, technical expertise, and a proactive attitude. Their responsiveness and collaborative approach ensured steady progress.”

Insights and learnings

The integration project underscored the importance of flexibility and open communication in complex enterprise implementations. Our ability to adapt to multiple stakeholders' internal processes and timelines was a key factor in maintaining momentum. The productive kickoff session and consistent transparency during testing reinforced how critical early alignment and continuous feedback are for achieving smooth technical delivery.