Elevating Our Brand: DGITAL's Next Chapter
DGITAL x SWICONRedefining Customer Communication with AI
The Challenge
Hard-to-find information and long wait times reduce customer satisfaction
Missed revenue opportunities from upsells & personalised offers
High and always increasing operational costs due to human-based support
The Solution
Smart notification system predict passenger needs and offer hyper-personalized actions
Conversational AI provides instant assistant on Web, Mobile App and WhatsApp
AI-Powered Virtual Assistant reduce call center cost up to 40% by automating routine inquiries
40%
Service costs reduced
80%
Faster response time
60%
of inquiries automated
Use cases
Whether it’s delivering instant support through a smart Conversational Assistant, increasing revenue with personalized recommendations, or enhancing internal productivity with a knowledge-driven AI agent, our solution is built to serve multiple critical use cases:
Customer AI Assistant with unique knowledge base
Product recommendation engine
Hyper-personalized customer communication
AI-powered help center and dynamic FAQ engine
Physical document digitization and automated processing
Internal productivity-boosting knowledge assistant
Why our Platform?
Secure & Scalable
Built for global airline operations at scale
Seamless Integration
Works with your existing systems (PSS, CRM, CDP, etc.)
Technology Expertise
Over 10 years of proven success delivering solutions for airlines
Technologies
At its core, the platform integrates a wide range of AI technologies into a seamless ecosystem to enable businesses to unlock the full potential of artificial intelligence in a scalable, secure, and highly adaptable way.